Project: Kitchen Refurbishment
Mr and Mrs Craig contacted us after seeing our details in the local publication as they were looking for a building contractor to build them a kitchen extension. After our first initial meeting with Mr Craig to understand his requirements we then produced a full written schedule of works for him.
A few weeks later a secondary meeting was arranged with Mr. Craig so we could go through the quote, schedule, and everything it entailed thus helping him make a firm decision.
Mr Craig called us a few days later to explain he had made a decision and it was to give the other company the project as they had (in his words) “sold him a dream” I explained to Mr Craig that obviously we were disappointed and that if he had any problems or needed some advice to give me a call.
6 months after the build had started I received a call from Mr. Craig explaining that he had made a mistake and that although he had been sold a dream it had turned out to be a nightmare and that he needed our help.
Mr & Mrs Craig said:
Apple Solutions originally bid for the project but the COWBOY Builder was more persuasive. The cowboy builder sold me a dream but delivered a nightmare, like the cavalry Apple Solutions rode to the rescue and put everything right the quality of their workmanship and the service John-Paul gave us was first class.
I must say John-Paul has restored our faith in builders I would recommend him to anyone…
Thanks John-Paul we are so happy with the finish.